05
Invoicing, fees, and payment
5.1
Payment
-
Payment is expected by T/T, Paypal, or other transfer to one of the TIC Bank accounts, which is stated on the invoice. TIC will only cover his own local bank charges which are charged by HSBC Hong Kong. Any overseas or intermediary bank charges need to be covered by clients.
5.3
Cancellation policy and re-inspection:
-
Cancellation deadline: We accept cancellation of confirmed jobs during work time and workdays (Monday – Friday) until 12 pm (China Time) the day before the service date. After this limit, the booked services will be charged in full to the client. For Monday’s inspection, the deadline is Friday at 12:00 PM.
-
If the inspection cannot be performed due to any of the below but not only reasons: Power Cut off in the factory, no worker, no goods ready, no access to the factory, etc, or any other reason out of the responsibility of the inspector of TIC itself. TIC will charge the full cost to the client.
-
As our business partner is our client, we need to charge these costs also to the client. TIC advises its clients then to recharge this cost to their factory due to the cancellation caused by them.
-
Re-Inspection: Usually re-inspection costs need to be covered by the factory. TIC will issue an Invoice to the factory before the inspection and needs to receive payment before the re-inspection takes place.
-
For Laboratory Testing and Certificates orders, cancellation is not possible once the Testing has been launched by the Laboratory.
5.4
In the event that TIC is being prevented from performing or completing in full requested Services, for any reason beyond its control, such as but not limited to, wrong information given by Client or Factory (e.g. goods not ready for Inspection despite the information given by Factory, wrong address,...), the Customers agrees to:
-
5.4.1
Reimburse any expenditure, and out-of-pocket expenses made or incurred in relation to this Service;
-
5.4.2
Pay the proportion of fees due for Services actually rendered and release TIC from all responsibility for partial or non-performance of the Services.
5.5
In the event when the Inspection must be canceled on the projected Inspection day, because of wrong information given by the Client or Factory (e.g. goods not ready for Inspection despite the information given by the Factory,...), the man-day will be considered spent, and TIC will charge a full fee to Client as a ‘missed Inspection’ fee. TIC advises its clients to then recharge this cost to their factory when the factory is proved to be mistaken.
5.6
Customers-provided inspection sample(s): If an inspection sample is provided by the Customer and shipped to a TIC office, and then must be re-forwarded by TIC to the Customer’s factory, and the shipping charge exceeds $10 USD, then the shipping fee will be automatically added to the final invoice amount.
5.7
For Laboratory Testing Orders:
-
5.7.1
Should the quotation given vary once the Product Samples are received and checked by TIC, it is agreed that: - if the Test price increase is less than 25% or US$ 100, TIC will inform the Client and launch the Test immediately for quicker processing - if the Test price increase is more than 25% and US$100, TIC will seek Client’s confirmation before launching the Test
-
5.7.2
The minimum charge for any Lab Test order is US$100 for standard delivery and US$150 for express.
-
5.7.3
For any delay of payment, TIC keeps the right to charge USD 25,- for each payment reminder starting 10 days after the overdue payment date.
Furthermore, TIC keeps the right to charge 13% annual interest for any unpaid overdue amount.
